Regarding Complaints and Consultations
We strive to respond appropriately and promptly to complaints and consultation requests from customers and other stakeholders in order to earn their understanding. We maintain the following framework for complaint handling and dispute resolution.
1. Our Complaint and Consultation Desk
For complaints or consultations regarding our business operations, please contact the following desk:
| Contact Desk | Legal & Compliance Department, Kenedix, Inc. |
|---|---|
| Address | Hibiya Park Front, 2-1-6 Uchisaiwaicho, Chiyoda-ku, Tokyo 100-0011, Japan |
| Telephone | +81-3-5157-6100 |
| Business Hours | Weekdays 10:00–17:00 |
2. Complaint Handling and Dispute Resolution Measures Related to Financial Instruments Business
In addition to resolving complaints through the desk described above, we have established the following complaint handling and dispute resolution measures in accordance with applicable laws and regulations for our Financial Instruments Business (Investment Advisory and Agency Business and Type II Financial Instruments Business).
(1) Investment Advisory and Agency Business
With respect to the Investment Advisory and Agency Business, complaint and dispute resolution is handled through procedures conducted by Investment Management Association of Japan (IMAJ), of which we are a member, pursuant to the Financial Instruments and Exchange Act.
IMAJ has entrusted its complaint handling and dispute resolution services to Financial Instruments Mediation Assistance Center (FINMAC), a specified non-profit organization.
(2) Type II Financial Instruments Business
For the Type II Financial Instruments Business, complaints and disputes are also resolved through the Financial Instruments Mediation Assistance Center (FINMAC).
Financial Instruments Mediation Assistance Center (FINMAC)
| Address | Daini Shoken Kaikan, 2-1-1 Nihombashi Kayabacho, Chuo-ku, Tokyo 103-0025, Japan |
|---|---|
| Telephone | 0120-64-5005 (toll-free, domestic only) |
| Business Hours | Weekdays 9:00–17:00 |
3. Complaint Handling and Dispute Resolution Measures Related to Money Lending Business
With respect to our money lending business, in addition to resolving complaints through the contact desk described in Section 1, complaints and disputes may also be resolved through the organization listed below.
Japan Financial Services Association for Money Lending – Counseling and Dispute Resolution Center
| Address | 2F Futaba Takanawa Building, 3-19-15 Takanawa, Minato-ku, Tokyo 108-0074, Japan |
|---|---|
| Telephone | 0570-051-051 or 03-5739-3861 |
| Business Hours | Weekdays 9:00–17:00 |